Refund & Cancellation Policy

Last updated: June 16, 2026

This policy explains how trials, cancellations, and refunds work for paid Dyyno subscriptions. We want pricing to be fair and predictable, so you can evaluate Dyyno before you pay and cancel whenever you like.

1. Free Trial

Every paid plan — Starter, Growth, and Pro — includes a 7-day free trial. The trial lets you fully evaluate Dyyno before any charge. If you cancel before the trial ends, you will not be charged. If you do not cancel, your paid subscription begins automatically when the trial ends and the plan fee is charged. We also offer a Free plan that requires no payment at all.

2. Cancelling Your Subscription

You can cancel your subscription at any time from your account settings or by emailing support@dyyno.xyz. When you cancel:

  • your subscription will not renew, so you won't be charged again;
  • you keep access to your paid features until the end of the current billing period;
  • after that period ends, your account moves to the Free plan or is deactivated.

3. Refunds

Because paid plans include a 7-day free trial and renew monthly, you can cancel before each renewal to avoid being charged for a period you don't want.

Cancelling stops future charges but does not automatically refund the current billing period, which has already begun. If you believe you are entitled to a refund — for example, you were charged in error or experienced a significant problem with the Service — please contact us and we will review your request fairly and in good faith.

4. How to Request a Refund

  1. Email support@dyyno.xyz from the email address on your account.
  2. Include your account email, the plan, and a short explanation of why you're requesting a refund.
  3. We will review your request and respond, typically within a few business days.

Approved refunds are issued through Paddle, our payment processor and Merchant of Record, back to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear.

5. Mandatory Consumer Rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country or region. Where such laws apply, they take precedence over this policy.

6. Contact

Questions about cancellations or refunds? Email us at support@dyyno.xyz and we'll be happy to help.